Question 1

Do I qualify for a discount or enhanced terms?

Accepted Answer

As we sell our cars online, pricing is already very competitive. We recommend that you contact your local Polestar Fleet team through below interest forms to discuss the options for a personalised offer.
If you’re interested in 1-4 cars, [visit this interest form](https://www.polestar.com/au/polestar-support/contact-form/).
For interest in 5 or more cars, visit the Fleet section.

Question 2

How do I arrange test drive event(s) or demo(s)?

Accepted Answer

The easiest way to book a test drive is through our website. You can also see if we have test drive events planned near your location. You can book a test drive here.

If you want to arrange a private test drive at your company or a demo event for your employees, please contact your local Polestar Fleet team so they can tailor it to your needs.

Question 3

Can company car drivers book a test drive?

Accepted Answer

Yes, they certainly can! The easiest way to do so is through our website. You can also see if we have test drive events planned near your location.

Book a test drive

Question 4

If I order a Polestar, what is the lead time?

Accepted Answer

The lead time depends on the choice you make when you place an order. If you opt for a pre-configured car, it can be delivered to you in a matter of weeks as your new Polestar has already been built. When you want to configure the car yourself, it still has to be manufactured and therefore added to the production queue. This process will take longer and the lead time will vary, depending on factors such as the number of ongoing orders. As a result, we can only give an estimate of the delivery date, once the order is placed.

Question 5

I have questions regarding the status of my Polestar order, who do I get in touch with?

Accepted Answer

If you’ve placed your order directly with us, you can contact Polestar support for more information on the delivery date, registration, and other updates. For cars purchased through a leasing company, we refer you to their support department as they have ordered your Polestar and are the legal owner.

Question 6

My Polestar account page doesn’t show my order. Why is that?

Accepted Answer

The order information is only displayed if you log in with the e-mail address that was used to place the order. Follow the correct steps to create and link the Polestar ID in the activation email. If you need to change the e-mail address for your Polestar-ID, please contact [Polestar support](https://www.polestar.com/au/polestar-support#contact-us).

Question 7

I have used a different email on my Polestar ID, how can I change it?

Accepted Answer

The Polestar ID email needs to be the same as the email on the order, for the order to show in your account. If you need to change the email on your 
Polestar ID/order, contact your leasing company to have them change your email.

Question 8

What if the Polestar ID activation link has expired?

Accepted Answer

Once the original activation link has expired, you should automatically receive a new one which is valid for another 30 days. If you did not receive an e-mail with this link or did not manage to activate your account within 30 days, you can contact Polestar support for help.

Question 9

As a company car driver I want to make a change to the configuration after my Polestar car has been confirmed. What should I do?

Accepted Answer

As your leasing company or employer is the legal owner of the car in almost all cases the request of specification change should be directed at them after which they will contact us to proceed.

Fleet

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