Orders

Yes, your Polestar ID is created automatically when ordering your Polestar. You need to activate your Polestar ID within 30 days to be able to proceed with your order. This is done by clicking the link in the message which is sent to your provided e-mail address.

If you did not receive an activation email, be sure to check your spam folder or contact Polestar customer support for assistance.

When placing your order, a Polestar ID will be created. An email will be sent to you to confirm your email address and to create a password for your Polestar ID. Log in with your Polestar ID to access your order page. As your order progresses, you will be asked to confirm your financing method and selected extras. Subsequently, you will receive instructions about documents to sign, payment instructions, and confirm a handover time.

In general, we are unable to make specification changes once your order has been confirmed, with some exceptions. If you have applied for financing when placing your order, that financing application will be invalid if any changes are made. For further assistance please contact Polestar Support. Other order related changes such as adding extras are possible through your order page.

If you are a private customer and you selected financing option requires a sales contract, it must be signed digitally. If you are a business customer, you can provide details on who will sign the contract on behalf of the business. The contract will then be sent to the specified person(s) for signing.

It can take up to 10 minutes to receive the contract. Make sure to check any spam or junk folders. Otherwise, please click on the "send contract" button once again if it is not yet received. Please contact Polestar Support if the issue has not been resolved.

When you choose leasing or loan as your financing option, there is a limitation on the types of Extras that can be added to your order. This is due to the fact that the leasing and loan providers are unable to include some types of Extras in your financing.

The online Extras Webshop shows all extras available to order, which you can then order direct from our Polestar dealer network. They will work with you to have these Extras delivered in conjunction with the handover of your Polestar, where possible.

When your order has been assigned a VIN-number, it will be available on your order page. You can access this by logging in at Polestar.com with your Polestar ID.

When ordering your car online, within 14 days, you can cancel your car order at any time free of charge by contacting Polestar Support. Should you wish to cancel your order after the 14 days, this may result in a cancellation fee in accordance with the terms and conditions of your order. If you have signed a financing contract, please see the separate financing provider's terms & conditions.

The registration process varies between states and territories in Australia. Please reach out to Polestar Support for further information.

Our assortment of Extras are sourced separately from our cars, so we cannot guarantee delivery of Extras at the same time you collect your car. Please speak with your closest Polestar dealer when ordering Extras, which are available to view in our web shop.

When placing your order, you will be given an estimated delivery time. The estimated delivery time will be updated continuously on your order page and through the Polestar app with the progression of your order. Once your vehicle approaches the estimated delivery time, a suggested date and time for your handover will be made available on your order page.