Internet connection problems
Internet connection status is shown in the upper left corner of the center display. The symbol may look different in different situations.
Connection symbol
 | The car has full connectivity. |
 | The car has a connection to the mobile network but cannot establish a working internet connection. |
 | The car is connected to the mobile network but the internet connection is limited. |
 | The car is not connected to the mobile network or the internet. |
If the car loses its internet connection.
- Switching cellular data on and off If the vehicle's Internet connection suddenly and inexplicably disappears, it may help to switch mobile data on and off.
- Go to App view
and then open settings 
. - Select Network and Internet.
- Switch Wi-Fi and Vehicle SIM data off and then on again to restart the connection.
- Go to App view
- Restart the system - Restart the system by holding down the home button for 20 seconds.
- Restart the modem - Restart the car's modem by holding the max defroster button
pressed for 20 seconds.
Note
It may take up to two minutes for the Internet connection to be restored after the modem is restarted.
Warning
When restarting the car's modem, the automatic crash alarm function is temporarily deactivated, which is why the car must be parked during the restart.
Problems connecting via a Bluetooth-connected phone
If you are having difficulty connecting a phone to the vehicle via Bluetooth
- Make sure the phone is switched on and that the battery has sufficient charge.
- Make sure Bluetooth is enabled in both the phone and in the vehicle.
- Make sure you have established a Bluetooth connection and connected the vehicle to the phone you want to use.
- If possible, try connecting another phone to the vehicle through Bluetooth to check if the problem is with the device or in the vehicle.
If the problem persists:
- Delete all previously added phones under the Bluetooth settings in the vehicle.
- Restart the phone you want to connect.
- Try connecting the phone again.
Problems connecting via the vehicle's integrated modem1
If connection via the vehicle's integrated modem is not working well, e.g. due to poor coverage, try connecting via a Wi-Fi network or Bluetooth-connected phone instead.
Note
If multiple Internet connection sources are used at the same time, for example, if the vehicle has Internet via integrated modem and simultaneously has Internet switched on via a Bluetooth-connected phone, these sources are used according to the following order of priority. First, connection will be attempted via the Wi-Fi network, second, via the Bluetooth-connected phone and third, via the vehicle's integrated modem.