Polestar 2 support

Polestar spaces in Canada typically conduct service and maintenance appointments off-site. A representative of your local Polestar space can help you book an appointment at a nearby service point or you can locate a service point near you using the online service point locator tool here.

Yes, the tow hitch can be selected for purchase during the final stages of placing your order. It is also possible to retrofit the tow hitch after delivery.

Use the climate menu in your Polestar 2 to turn on parking climate and keep it running while you are away from the driver seat. A simple press of the pause/play button also keeps the car active when stepping out of the car. This cannot be activated if the car is in active mode. Parking climate can be turned on for 30 minutes at a time. Please note that the max defroster cannot run at the same time as parking climate. You can also set climate timers or activate the climate settings from the Polestar app before arriving to the car. This allows the car to do a majority of the defrosting remotely with less physical preparation work.

No, Polestar 2 does not have a keep climate/camp mode. However, parking climate can be set for 30 minutes at a time. Climate schedules can also be set to run throughout the night in intervals while camping inside the car.

If you order a Polestar 2 Long range Dual motor and opt for the Performance pack, the Performance app does not come pre-installed. However, it can be downloaded for free via the Google Play store, and it takes only minutes to set up. You can also utilize the Performance app if you purchase the Performance software upgrade on a Long range Dual motor without the Performance pack.

Yes, the Polestar app is standard on all Polestar 2 cars. Only the Digital Key functionality is moved from being a standard function to being included in the Plus pack. The Polestar App and Digital key are two different functions and should be seen as separate features.

This is part of the door and seat belt reminder.

To locate the Journey log application, please access the Google Play Store in your car, enter "Journey log" in the search field, and download the app. To find the Journey log app in the Google Play Store, please ensure that your Google account is registered in the correct country.

Connected Safety communicates information between your vehicle and other vehicles via a cloud service. The function is intended to make a driver aware that there may be a potentially dangerous traffic situation further ahead on the same road. Other cars within the family share information between each other. Learn more about Connected Safety.

Polestar cars run Google built-in with apps that are available to download via the Google Play Store. Just like any other device that operates with its own app store, it is down to each supplier to create an app for the system. Please also keep in mind that apps developed for in-car use function very differently compared to apps developed for mobile devices.