Troubleshooting problems with the Digital Key
There are several things you can try if you have problems activating or using the Digital Key.
Note
If the phone has discharged, the Digital Key functions are not available. Charge the phone or use a conventional key instead.
Problems activating the Digital Key
For problems activating the Digital Key, restart the car's communication module (TCAM) and then try to activate the Digital Key again. If the problem persists, contact Polestar Customer Support.
Problems locking or unlocking the car with the Digital Key
- Hold the phone in your hand aimed at the car and try again. The signal from the phone may be blocked or disrupted by other objects, e.g. if it is stored in a bag or close to metal objects or other electronics.
- Try to unlock or lock the car using the buttons in the app.
Problems starting the car with the Digital Key
- Place the phone next to or on the wireless charging pad* or in the space under the centre display where connection is very good. The signal from the phone may be blocked or disrupted by other objects, e.g. if it is stored in a bag or close to metal objects or other electronics.
General Digital Key troubleshooting
- Check that Bluetooth is activated and that the phone is connected to the car.1
- Make sure that the app can access the required phone functions, e.g. location services, and that access isn't restricted.
- Check that the app is not closed or restricted in the phone due to battery saver settings, for example.
- Check that the Digital Key function has not been deactivated in the Polestar app's settings.
- Try disconnecting the Wi-Fi temporarily, as some networks may disrupt the authentication of the digital key.
- Try to deactivate and activate Bluetooth again.
- Restart the app or the phone.
- Restart the car's communication module (TCAM).
- Check whether there is a newer version of the app and update it if possible.
- If the problem persists - contact Polestar Customer Support.
