Question 1

Where can I find information about charging a Polestar car?

Accepted Answer

You can learn all about charging a Polestar car on our dedicated charging page. This central hub links to pages explaining range, taking road trips, home charging options, and more.

Discover charging

Question 2

Where can I buy my own wallbox for charging at home?

Accepted Answer

As a Polestar customer, you have the benefit of purchasing a wallbox with installation from our prefered third party supplier Zaptec at a unique Polestar customer specific price.

Read more about home charging

Question 3

My car is charging to 100% even though I set the limit to 80% or another level. Why does that happen?

Accepted Answer

We are aware that this is happening with a few of our cars. This will not affect your warranty. We are working on a future software update which will solve the problem.

Question 4

What is the point of charging timers and how do they work?

Accepted Answer

Charging timers allow you to leave your Polestar plugged in but control exactly when it will charge. This is particularly useful in environments where electricity may be cheaper late at night. It is possible to monitor and set charging timers in the Polestar app. Note: the charging timer is not location-based and will restrict AC charging according to the schedule at any location. You should keep this in mind if charging outside of regular routines where the schedule may prevent charging.

Question 5

Does the Range Assistant app replace the Driver Performance app and how does it work?

Accepted Answer

Yes. The new Range Assistant app provides a far greater amount of useful information that can help increase range confidence and improve your efficiency as an EV driver. 
The Range Assistant app presents two main figures to the driver: instant consumption and range. These figures are based on the driver’s current input and not a trip average. They are designed to help the driver adjust their driving style if necessary. There may be a difference between the predicted range figure in the Range Assistant app and the range shown in the driver display. This is due to the range in the app being based on instant consumption, while the range in the driver display is based on a linear average algorithm related to the SOC (state of charge).

Range and charging

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