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Replacing the battery in the key

The battery in the key needs to be replaced when it has become discharged.

 Note

All batteries have a limited service life and must eventually be replaced. The service life of the battery varies depending on how often the vehicle/key is used.
PS2-20w07-Key not found symbol
The battery for the key should be replaced if
  • the information symbol illuminates and the message Car key battery low See Manual is shown in the driver display
  • the locks repeatedly do not react to signals from the key within 20 metres (65 feet) of the car.

 Note

Always try moving closer to the car and making another unlock attempt.

The battery in the Key Tag cannot be replaced – contact Polestar Customer Support.

 Important

Contact Polestar Customer Support upon expiry (Key Tag). The key has to be deleted from the car as it can still be used for backup starting.

Opening the key and changing the battery

PS-2007-Change battery in key - number 1
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PS-Icon arrow 1Hold the key with the front visible and the Polestar logo facing the right way – slide the button by the key ring to the right. Slide the front side's shell a few millimetres upwards.

PS-Icon arrow 2 The shell will then come free and can be lifted off the key.

PS-2007-Change battery in key - number 2
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PS-Icon arrow 1 Turn the key, move the button to the side and slide the back shell a few millimetres upwards.

PS-Icon arrow 2 The shell will then come free and can be lifted off the key.

PS-2007-Change battery in key - number 3
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Use a screwdriver or similar to turn the battery cover anticlockwise until the markings meet at the OPEN text.

Carefully lift away the battery cover by pressing e.g. a fingernail down into the recess.

Then prize the battery cover upwards.

PS-2007-Change battery in key - remove battery
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The battery (+) side is facing upwards. Then carefully prize loose the battery as illustrated.

 Important

Avoid touching new batteries and their contact surfaces with your fingers as this may impair their function.
PS-2007-Key insert new battery
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Install a new battery with the (+) side up. Avoid touching the key's battery contacts with your fingers.

PS-Icon arrow 1 Place the battery in the holder with the edge down. Then slide the battery forwards so that it fastens under the two plastic catches.

PS-Icon arrow 2 Press the battery down so that it fastens under the upper black plastic catch.

 Note

Use batteries with the designation CR2032, 3 V.

 Note

Polestar recommends that the batteries to be used in the key fulfil UN Manual of Test and Criteria, Part III, sub-section 38.3. Contact Polestar Customer Support for replacement of factory-fitted batteries.
PS-2007-Change battery in key - number 6
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Refit the battery cover and turn it clockwise until the marking aligns with the CLOSE text.

PS-2007-Change battery in key - number 7
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PS-Icon arrow 1 Reposition the rear side's shell and press it down until a clicking sound can be heard.

PS-Icon arrow 2 Then slide the shell back.

A further click will indicate that the shell is properly positioned and securely attached.
PS-2007-Change battery in key - number 8
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PS-Icon arrow 1 Turn the key over and refit the front side's shell by pressing it down until a clicking sound can be heard.

PS-Icon arrow 2 Then slide the shell back.

A further click will indicate that the shell is securely attached.

 Warning

Check that the battery is positioned correctly, with the correct polarity. If the key is not to be used for any length of time, remove the battery to prevent it leaking and causing damage. Batteries that are leaking or damaged may cause chemical burns on contact with the skin, so wear protective gloves when handling damaged batteries.

  • Keep batteries out of the reach of children.
  • Do not leave batteries lying around in places where they could be swallowed by children or pets.
  • Batteries must not be dismantled, short-circuited or thrown into naked flames.
  • Do not charge non-rechargeable batteries as this may cause an explosion.

Check that there is no damage to the key before use. If damage is detected – being unable to close the battery cover properly, for example – the product should not be used. Keep defective products out of the reach of children.

 Important

Make sure that exhausted batteries are disposed of in a manner which is kind to the environment.

Specific information for Australia

 Warning

THIS PRODUCT CONTAINS A BUTTON BATTERY

If swallowed, a lithium button battery can cause severe or fatal injuries within 2 hours.

Keep batteries out of the reach of children.

If you think batteries may have been swallowed or placed inside any part of the body, seek immediate medical attention.

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