Ending charging (alternating current) 1

Stop charging via the button next to the charging input socket – the charging cable's locked handle releases/unlocks.

 Important

Charging must be ended before unplugging the charging cable from the car's charging input socket. If charging is not ended before the charging cable is unplugged, this may lead to damage to the charging cable or to the system.

Remove the charging cable from the car's charging input socket and close the hatch.

Unplug the charging cable from the charging station or connect the permanent charging cable to the charging station's storage socket.

The charging cable is locked automatically

If the charging cable is not unplugged from the charging input socket, it is automatically locked in again shortly after unlocking in order to maximise the charging. The charging cable can be loosened using the button next to the charging input socket or via the button in the centre display.

Ending fast charging (direct current)

Unlocking the car during fast charging

Fast charging will not normally be stopped if the car is unlocked. If fast charging is stopped, it is not resumed automatically as the charging station requires charging to be reauthorised via the user interface. The charging cable will not lock automatically into place if fast charging is stopped. To restart interrupted fast charging, unplug the charging cable from the car's charging input socket, plug it in again and follow the instructions in the charging station's user interface.

In case of problems releasing the charging handle

If the charging cable is left in the charging input socket for a while after charging has ended, the charging cable is automatically locked in again2. Therefore, first try to end the charging again. If the charging handle still does not release automatically, proceed as follows:

If the problem persists, contact Polestar Customer Support.

Unplugging the charging cable with the emergency release handle

If the charging cable cannot be unplugged from the car's charging input socket after charging is complete and the car is equipped with an emergency release handle, follow the instructions below or contact Polestar Customer Support.

For cars without an emergency release handle – contact the charging station's customer service or Polestar Customer Support.

Open the car's cargo area and fold up the load floor. Lift off the recessed floor panel.

The emergency release handle is located to the left, under the floor panel.

 Warning

Before using the emergency release handle, check on the driver display that the charging is complete. Do not use the emergency release handle while charging is in progress.

Grip and pull the emergency release handle.

The emergency release handle automatically returns next time charging starts.

Wait approximately 5 seconds before unplugging the charging cable from the car's charging input socket.

Replace the floor panel and lower the load floor. Close the car's cargo area.