OTA updates
FAQ
The latest OTA software deployment is version P1.1.23. It will be in workshops starting from December 2024 and will be automatically applied to any new vehicles, or vehicles already in the workshop, from this point onward. The OTA roll-out process begins incremnetally in batches. It could take up to three weeks for the update to reach you.
See more information about the latest software in the owners manual
The OTA update process will consist of the following steps: the software package will download automatically in the background whenever you are driving the car if 'Automatic download' is selected in Settings. It is possible to set it to 'Download manually' as well. The package is quite large and may take some time – a couple of hours should be expected. There is no cost involved. If you stop driving before the download is complete, it will automatically resume the next time you drive. Once the download is complete, your car will notify you that the installation is ready the next time you start the car and provide full instructions on what to do. A minimum charge level of 40% is required to run the installation. You will have the option to start the installation immediately, or later, which will dismiss the notification. You will find it again by swiping down from the top of the screen to access notifications. The installation will take approximately 90 minutes and you will not be able to use the car during the update. You should not charge the car during this specific installation. A successful installation will result in a success message shown on your centre display. If for any reason the installation was not successful, the car will report the reason. If necessary, please contact Polestar Support for advice. If you are not able to retry installation right away, simply dismiss the notification and you will be able to drive as normal. You will be able to retry the installation at another time by accessing the notification tray by swiping down from the top of the screen.
If you have still not received the latest OTA software, we recommend that you try to restart the system. Restart the system by holding the Play/Pause button for up to 40 seconds until the screen goes blank. The Polestar word mark is shown when the infotainment system is starting up again. Once the restart has been completed, continue driving to allow the software download to complete. It may take several hours depending on the size of the update and the speed of the connection. If the software is still not available for you after you have completed the above steps, please contact Polestar Support for further assistance.
