Polestar Assistance – if you need help on the road
Our goal is to enable you to continue your journey as soon as possible, by offering onsite roadside assistance. If we are unable to repair your vehicle onsite, we will arrange towing and your transport home or overnight accommodation.
Polestar Assistance is included when buying a new car for three years from the date of first registration.
Polestar Assistance:
You have access to Polestar Assistance around the clock, 365 days a year in most European countries.
Polestar Assistance can offer assistance in the event of a breakdown, or when your car unexpectedly becomes immobilised. Polestar Assistance is valid for immobilisation due to unexpected mechanical, technical or electrical breakdown, and not due to lack of maintenance.
- tyre problems – puncture
- flat battery
- fuel problems – lack of fuel, incorrect fuel or contaminated fuel
- key problems – locked out, lost or broken vehicle keys.
In the event of a puncture, you can use the accompanying repair kit in your Polestar for assistance.
If it is not possible to repair the car onsite, it will be towed to the nearest Polestar Authorised Service Point.
Polestar Assistance is also valid in the event of road traffic accident where the vehicle is immobilised; attempted theft or vandalism where the vehicle is immobilised, if the vehicle is stolen, and fire.
If the car cannot be repaired within four hours on the same day, you will be offered transport home or to your destination, hotel or a replacement car as per 1.3 in other terms and conditions for Polestar Assistance.
Contact
Should you experience a car breakdown or accident and you cannot continue your journey, contact Polestar Assistance.
It is a requirement that you contact Polestar Assistance immediately in order for Polestar Assistance to be valid.
Press the ON CALL button in the ceiling. You will then be connected to our operator who can see your geographic position and other information that allows us to provide you with optimal assistance. You can also request assistance using the Polestar 1 app.
- your name and address
- registration plate number and the car's VIN number
- model and colour of the car
- your location, with as much detail as possible
- a description of the problem
- mobile phone number and/or email address.
Note
Polestar Assistance applies in the following countries:
Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece1, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, Russia 2, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, and United Kingdom. Polestar Assistance also applies for transport between these countries.