Polestar Connect services
Connect the car to the Internet via car modem (SIM card)
It is possible to establish an Internet connection via the car modem and a personal SIM card (P-SIM).
Help with Polestar Connect
Polestar Connect can provide extra security and assistance if you have a puncture, your engine breaks down or you have an accident.
Emergency assistance with Polestar Connect
Press the SOS button to contact Polestar Assistance, or an emergency call centre in an emergency situation.
Automatic collision alarm with Polestar Connect
If a collision occurs, the car reports this automatically to Polestar Assistance or an emergency call centre, which can send out emergency assistance.
Sending a destination to the car's navigation system via Polestar Assistance
Contact Polestar Assistance to have destinations sent directly to the car's navigation system.
Remote Vehicle Immobiliser (RVI) with Polestar Connect
If the car is stolen, an immobiliser can be activated remotely.
Remote unlocking with Polestar Connect
If the car key has been lost or locked in the car, it is possible to remotely unlock the car within the next 5 days assisted by Polestar Assistance.
Stolen Vehicle Tracking with Polestar Connect
If car theft is suspected, contact Polestar Assistance via the Polestar 1 app to attempt to locate the car.
Theft Notification (TN) with Polestar Connect
When the car's alarm is activated, the car owner receives a message to the phone number registered with the delivery centre and then a push notification in the Polestar 1 app.
Roadside assistance with Polestar Connect
If you have a puncture, run out of fuel or your battery is discharged, for example, you can summon assistance with the ON CALL button or the Polestar 1 app.
Assistance via Polestar Connect
Polestar Assistance can offer assistance in the event of a breakdown, or when your car unexpectedly becomes immobilised.