Problems with Internet connection
If the car loses its Internet connection, you can try the following.
Switching the mobile data off and on.
Switching the mobile data off and on may be of assistance if the car's Internet connection disappears suddenly and without explanation.
Go to the app view 
and then open settings 
.
and then open settings .Select Network and internet.
Then switch Wi-Fi and Car SIM data off and on in order to restart the connection.
Restarting the system
Restart the system by depressing the home button for 20 seconds.
Checking consent for Internet connection
Consent is required for the Internet connection to work. Check that this setting has been saved correctly.
Connect the car to the Internet by connecting to an external Wi-Fi network, such as via mobile phone tethering.
Go to the app view and then open settings .
and then open settings .Select Privacy and data sharing and then Internet terms of service. Wait until the provider's page is shown.
Go back to settings and select Network and internet.
and select Network and internet.Switch off Wi-Fi and check that Car SIM data is switched on.
Go back to settings , select Privacy and data sharing again, and then Internet terms of service.
, select Privacy and data sharing again, and then Internet terms of service. Accept the User Terms.
In the event of problems with connection via Bluetooth-connected phone
If you experience difficulties when connecting a phone to the car via Bluetooth
- Check that the phone battery is sufficiently charged and that the phone is switched on.
- Check that you have Bluetooth switched on in both the phone and the car.
- Check that you have established a Bluetooth connection and have connected the car to the phone to be used.
- If possible, try to connect another phone to the car via Bluetooth in order to check whether the problem is in the device or in the car.
If problems persist:
- Clear all previously added phones in the Bluetooth settings in the car.
- Restart the phone you want to connect.
- Try to connect the phone again.
In the event of problems with connection via the car's built-in modem1
If connection via the car's built-in modem works poorly due to poor coverage, for example, try connecting via Wi-Fi networks or Bluetooth-connected phone instead.
Note
If you connect to the Internet through several different sources at the same time, such as if the car has Internet via built-in modem, and you access the Internet via a Bluetooth-connected phone at the same time, these sources are used in the following order of priority. Firstly, the connection via Wi-Fi networks is used; secondly, via Bluetooth-connected phone; and thirdly, via the car's built-in modem.