Connecting the Polestar 1 app to the vehicle
To be able to use the Polestar 1 services, the app must first be linked to the vehicle.
This procedure must be carried out in the vehicle.
Make sure your vehicle is positioned in an area with coverage and that your mobile device has an internet connection.
Note
Make sure that Vehicle Modem Internet is not selected as the Internet source in the vehicle. If it is selected, step 5 will not be possible and the app will not be able to link to the vehicle.
Make sure that you have your four-digit Polestar Connect PIN code, your Polestar ID and the vehicle identification number (VIN) with you before you start. The Polestar ID can be created by logging in to the Polestar 1 app, and the vehicle identification number can be found in the windshield, in the center display, etc.
Sit in the driver's seat with your phone and switch on the vehicle's ignition.
Log in to the Polestar 1 app using your Polestar ID and then follow the instructions in the app.
When the message instructing you to press the ON CALL button is displayed in the Polestar 1 app, wait a few seconds before pressing the button to ensure that the vehicle is in verification mode.
Confirm the connection between the app and your vehicle by quickly pressing the ON CALL button in the roof of the vehicle once (do not hold the button in).
You can now begin using the Polestar 1 app's services.
Tips when using the Polestar 1 app
If you experience disruptions with the Polestar 1 app even though the car to which the app is linked is outdoors in an open location with cellular coverage and your mobile device has a good Internet connection, try reinstalling the app on your mobile device.
If the vehicle was previously owned, however, you should first check whether the Polestar Connect service is activated in the vehicle.
For further information, contact Polestar Customer Support.