Problems logging in with Polestar ID

This article describes problems that may arise when logging in with Polestar ID. For example, if you have forgotten your password or the username linked to your Polestar ID.

Common problems

Below is a list of common problems and solutions when logging in with Polestar ID.

Forgotten your password

To reset your password, follow the instructions below.

Via the Polestar website:

Go to polestar.com

Select Sign in.

Select Forgotten password.

Fill in the username for your Polestar ID (email address or cell phone number).

You will receive an email/text message with a link you can use to specify a new password.

In the Polestar app:

Start the Polestar app.

Select Sign in.

Tap Forgotten password and follow the instructions.

Login error after creating a new account

Sometimes there may be a delay in the process that can result in an account not being available directly after it has been created. Try again after 24 hours and if the problem persists, contact Polestar Customer Support for further assistance.

What is my Polestar ID (username)?

Your Polestar ID is either an email address or a cell phone number.

Unlock your Polestar ID

Your account will be locked after 5 failed attempts to log in. You can unlock your account by clicking Forgotten password in the login screen.

Error message when logging in

Login is taking too long – if it takes more than 5 minutes for you to fill in your login information, login will be canceled for security reasons. If this happens, tap Cancel and start the login process again. If the problem persists, try restarting the phone.
Managing cookies – if cookies are blocked in your browser, you may have problems logging in. Try allowing cookies in your browser and then try logging in again.

Login error after changing Polestar ID (username)

Make sure you have received a confirmation email or text message and confirmed your new username. When this has been done, you should be able to log in using the new username. If you did not receive the confirmation message (email or text message), your old username will remain. Log in and try again to change your username.

Login error after changing password

Try logging in with your previous password. If this doesn't work, try to reset your password.

Account registered to another market

An account is registered to a specific market and cannot be moved to a different market. To be able to reuse the same username (email address or cell phone number), we advise you to first delete your account for the old market and then create a new account for the new market.

Email error

If you did not receive a confirmation message after registration, check that you provided a valid email address and that the message was not stopped by a junk mail filter. Try to register your email address again.

Further assistance

If you haven't found a solution to a problem concerning your Polestar ID and need additional assistance, contact Polestar Customer Support.

Your Polestar