Polestar 1 support

Polestar 1 from the side.

FAQ categories

Range and charging

Upcoming features

General questions about Polestar 1

Federal and state electric vehicle tax credits may be available to you. Visit https://www.fueleconomy.gov/feg/taxcenter.shtml or your state’s website for further information.
Most of our Polestar spaces are purely retail environments and offer service at off-site locations. Your Polestar space team can assist with arranging service at their service location or you can find your nearest service location using our online tool.

Find a service point near you
Polestar ID is your personal ID. It gives you access to various Polestar services including login to Polestar.com and the Polestar mobile app.
Yes, your Polestar ID is created automatically when ordering your Polestar. You need to activate your Polestar ID within 30 days to be able to proceed with your order. This is done by clicking the link in the message sent to your provided e-mail address.
When your order has been assigned a VIN-number, it will be available on your order page which you can access by logging in at Polestar.com with your Polestar ID.

Take control of your Polestar 1 in the app

Download the Polestar app to control your car remotely and get smart notifications or software updates.

Download the app

Still have questions?

Contact Polestar Support

Visit us

Visit a location near you to look at the latest cars, talk in person or go for a test drive

Find Polestar spaces

Polestar Community

Engage with community members and Polestar directly, and access announcements and updates.

Join the conversation