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Help during a trip with Polestar Connect

If you e.g. get a flat tire, run out of gas or have a dead battery, you can summon assistance using the ON CALL button or the Polestar 1 app.

Hold the ON CALL button in the ceiling depressed for at least 2 seconds to establish voice contact between Polestar Assistance and the driver. The aim of this is to agree on what assistance is required1.

 Note

The SOS button must only be used in the event of accident, illness or an external threat against the vehicle and its passengers. The SOS function is only intended for emergency situations. Misuse could incur extra charges.

The Polestar 1 app and the ON CALL button can be used for all other services, including roadside assistance.

The ON CALL and SOS buttons can be deactivated when the vehicle's ignition is in mode I, II or if the engine is running:

Tap Settings.
Tap Communication → Polestar Connect.
Select SOS/On Call button lock to deactivate.

Roadside assistance costs

The costs for Roadside Assistance are included for the first 3 years when you purchase a new Polestar. Polestar Customer Support can inform you of the status of your Roadside Assistance agreement.

Polestar Connect can help you get back on the road, even if your Roadside Assistance agreement has expired. If this is the case, you will be asked to pay the cost for the service that is sent out to you.

 Note

If you do not have a valid road assistance agreement, additional recovery costs may apply.
  1. 1 For emergency assistance via the SOS button or automatic collision alarm, Polestar Assistance or the public emergency call center can be set as a priority contact. See the separate section for how to set this.

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