Warranty and service
Maintenance
Our collaboration with Volvo Cars means a far-reaching network of service points with the technical expertise required to maintain, repair, and update Polestar cars.
Find the nearest service point
Less need for servicing
The powertrain of a petrol or diesel car typically contains over 2,000 moving parts, whereas the electric powertrain of Polestar 4 has around 50. Consequently, there’s less need for servicing as, essentially, tyres, wiper blades and the cabin air filter are the only parts that require regular attention.
Free for three years
Even though electric cars have fewer mechanical parts and are therefore less prone to wear, Polestar 4 comes with a free service plan for the first three years of ownership, or 31 250 miles, whichever comes first. It keeps the car in optimal condition and ensures that warranty coverage isn’t affected.
More on maintenance
Pick-up and delivery
If Polestar 4 needs to be taken in for maintenance or repairs, there's no need to drive to the nearest service point. Polestar can arrange for pick-up and delivery¹ at home or at work, providing alternative transport while the car is being serviced.
Warranty
Polestar cars are built to the same exacting standards to which they are designed. The Polestar warranty reflects this obsession with quality, covering repairs to or replacements of faulty components, the battery pack, paintwork and corrosion caused by manufacturing defects.
Vehicle warranty
If any part of the car fails because of a manufacturing defect, it will be repaired or replaced free of charge at an authorised Polestar service point. This warranty covers the first three years after delivery, or 60,000 miles, whichever comes first. It is valid regardless of a change in ownership, provided that the Polestar service plan has been followed.
Battery warranty
Any faults in battery performance or defects in material and workmanship will be resolved free of charge, within 8 years or 100,000 mi, whichever comes first. If the battery’s State-of-Health (SoH) drops below 70% of its original capacity within the first 8 years of ownership, the battery will be replaced at no cost.
Corrosion warranty
If any part of the bodywork is perforated by corrosion, the affected panel(s) will be repaired or replaced free of charge by an authorised Polestar service point. The corrosion warranty covers the first 12 years after delivery, regardless of a change in ownership.
Over-the-air updates
Always up to date. The software of Polestar 4 is constantly being developed to ensure that the car’s features remain future-proof. Expect continuous updates on the operating system, apps and car systems throughout the vehicle’s lifetime without the need to visit a service point.
Polestar assistance
Every new Polestar 4 comes with three years of free roadside assistance. Pressing the Connect button in the overhead console will give access to guaranteed 24/7 support, including car recovery, alternative transport and arranging an overnight stay if necessary.
More on Polestar assistanceData handling and privacy
Certain features in Polestar 4 may require access to vehicle, location and other personal information to store preferred settings and enhance the driving experience. Full details about how data is used and shared are available on the Polestar privacy pages.
More on privacy
Personal details
A Polestar ID enables access to a range of Polestar services, requiring personal details for an optimal customer experience. The ID also authorises the user to control the car using the Polestar app and allows Polestar 4 to link seat, steering feel, and other settings to a specific driver.
Vehicle and location data
Data including the Vehicle Identification Number (VIN), vehicle position, and time stamps are temporarily stored and processed for active safety features, safety-related services, and the use of the SOS or Connect button.
Google apps and services
Polestar 4 comes with Google² built-in, allowing the use of Google apps and services in the car. The driver can change the sharing and privacy settings at any time.
More on Google Terms of ServiceLearn more about Polestar 4
- Availability of pick-up and delivery depends on the capacity and local precedes of our service providers.
- Google, Google Play, Google Maps and YouTube Music are trademarks of Google LLC. Google Assistant and some related features are not available in all languages or countries. See g.co/assistant/carlanguages for updates to language and country availability. Not all services, features, applications or required compatible devices are available in all languages or countries, and may vary by car model. For more details, visit the Help Center, sites for Google Assistant, Google Maps, Google Play, or the car manufacturer site. Visuals are for illustrative purposes only.
- Visuals are for illustrative purposes only.